Purpose: To provide a seamless and efficient online ordering experience for our customers while maintaining quality standards and accurate order fulfillment.
Policy:
1 . Order Placement:
- Customers can place orders through our website.
- Orders can be placed for pickup.
- Customers must provide accurate contact information.
- Order Confirmation:
- Customers will receive an order confirmation via email or text message.
- The confirmation will include order details, estimated wait time, and total cost.
2. Order Modification:
- Customers may modify or cancel their order before it is processed.
- Once an order is in progress, modifications may not be possible.
3. Payment:
- Customers can pay online using a credit card, debit card, crypto or other accepted payment methods.
- All payments are processed securely.
4. Order Pickup:
- Customers must bring a valid order confirmation to pick up their order.
- Orders will be ready for pickup at the estimated time.
5. Order Accuracy:
- We strive to ensure order accuracy.
- In case of errors, customers can contact our customer service for resolution.
6. Allergen Information:
- Customers with food allergies should inform us of their dietary restrictions when placing an order.
- We will take reasonable steps to accommodate dietary needs.
By following these guidelines, we aim to provide a positive online ordering experience for all customers.